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The most important feature of a professional alarm system is the 24 hour monitoring service.
What Happens When The Alarm Goes Off?

Overview...  No security system is complete unless it is monitored by an Alarm Central Station.  This valuable service works in conjunction with a digital communicator connected to your local telephone line. Upon alarm condition the digital communicator automatically dials the 24 hour Alarm Central Station staffed by security professionals and reports the alarm condition at your location. Depending on the type of alarm condition reported they will alert your local police, fire department, or anyone you pre-designate.  Depending on the type of alarm and how you want it handled, the Alarm Central Station can call you first to verify the alarm and screen out accidental false alarms (caused by human error) that result in needless Police/Fire dispatches. The local authority will charge you about $10 to $90 per each false alarm! 

Independent alarm monitoring by dedicated trained professionals at an Alarm Central Station is far more reliable and less expensive in the long run compared to unreliable, non-human, questionable and controversial types of monitoring methods such as transmitting recorded audio "help" messages and direct monitoring by Police and Fire departments! It is no wonder that insurance companies and other knowledgeable authorities prefer and recommend approved 24-Hour Alarm Central Station monitoring. In fact, residential insurance companies usually offer a 5% to 10% discount if you have it.

  • 24 hour Alarm Central Station Monitoring Professionals take their jobs seriously and they are professionally trained to take action quickly and efficiently to protect:

  • You and your family's life
  • Your home and personal property
  • Your business and business property
 

What happens when the alarm goes off?

  • At lightning fast speed, the built-in Digital Communicator will:
    1. Automatically place a toll-free telephone call to an Alarm Central Station
    2. Transmit a message describing the alarm condition at your location
  • An attendant at the Alarm Central Station will immediately call your location to quickly:
    1. Ask for your secret passcode (word or phrase that only you know, and others who you give it to)
    2. Verify the alarm condition
    3. Determine whether it is a real or false alarm. A real alarm is determined if any of the following are true:
      • No one answers your phone quickly when the Alarm Central Station calls
      • Your line is busy when the Alarm Central Station calls
      • The person who answers the phone does not give the passcode and identify themselves properly
      • The passcode is given, but it is an emergency panic situation
  • If it is a real alarm, the Alarm Central Station attendant will immediately:
    1. Call the proper authorities (Police, or Fire Dept.) in your area, and others who you want called (on a "call list" that you provided to your security system dealer), and describe the alarm condition to them
    2. Enter a description of the occurrence into the Alarm Central Station's alarm history database, with automatic tracking of date, time and alarm transmission codes available for future review if necessary
  • If the passcode is given and it is a false alarm caused by human error, the Alarm Central Station attendant will immediately:
    1. Determine if your equipment needs serviced
    2. Thank you and terminate the call
    3. Enter a description of the occurrence into the Alarm Central Station's alarm history database, with automatic tracking of date, time and alarm transmission codes, available for future review if necessary.
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